Faithful Beauty  Refund Policy

At Faithful Beauty, your satisfaction is our highest priority. We understand that sometimes a purchase may not meet your expectations, and we want to make the refund process as simple as possible.

1. Eligibility for Refunds

• Refunds are available for products that are unused, unopened, and in their original packaging.

• Custom or personalized products, including certain skincare formulations, may not be eligible for a refund unless they are defective.

• Refund requests must be made within 14 days of receiving your order.

2. Non-Refundable Items

• Gift cards

• Sale or clearance items

• Products that have been opened or used

3. How to Request a Refund

To request a refund:

1. Contact us at shopfaithfulbeauty@yahoo.com with your order number and reason for the refund.

2. Our team will review your request and respond within 2 business days.

3. If approved, return instructions will be provided. Items must be returned in their original condition

4. Refund Processing

• Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.

• Shipping costs are non-refundable, and you are responsible for return shipping unless the item is defective or damaged during shipping.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please request a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at shopfaithfulbeauty@yahoo.com with a photo of the product. We will provide a replacement or full refund.

7. Questions

If you have any questions about our refund policy, please contact us at shopfaithfulbeauty@yahoo.com.

"Do everything in love." – 1 Corinthians 16:14

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We are committed to serving you with care, honesty, and faith.

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